Terms & Conditions
These terms and conditions (“Terms & Conditions”) govern the use of the application– “AgroStar Saathi App” (“App”) (Products Section of the App shall be referred to as the “Platform”).
ULink AgriTech Private Limited, a company incorporated under the laws of India having its Registered Office at 'office No 106 BC, 6th Floor, A1 Building, E-Space IT Park, 46/1 Nagar Road, Pune, Maharashtra 411014' (hereinafter shall be referred to as "us" or "we") are the licensed owner of the brand Agrostar.
Please read these Terms & Conditions carefully before accessing or using Our Platform or any part thereof. By accessing or using any part of the Platform, You agree to be bound by these Terms & Conditions. If You do not agree to all the terms and conditions of this agreement, then You may not access the Platform or use any services provided by Us.
These Terms and Conditions form a legal and binding agreement between the User and Us and is made pursuant to the terms of the Information Technology Act, 2000.
In the event You wish to avail any of the services or products displayed on the Platform, You will be required to register yourself on the App.
Various services are provided on the Platform, including but not limited to (“Services”):
Users can access the details provided on the Platform with regard to various products such as seeds, fertilizers, farming tools, machinery, equipment, pesticides, animal husbandry, organic farming products etc.
Users can pick and choose farming supplies / products and add them to their Bag/Cart for purchasing;
In the event You have registered Your phone number on the ‘Do Not Disturb’ registers with Your network provider, You shall ensure to take all steps to enable the Company’s representative’s to contact You via phone to provide details and You shall ensure that such calls received by You are pursuant to You providing Us with information and You shall not register a compliant with the relevant authorities for the same.
The User of this Platform unequivocally declares and agrees that the User is a natural / legal person who has attained the age of at least 18 (Eighteen) years and is legally allowed to enter into a contract in India. The User is allowed to utilize the Services in accordance with the terms and conditions detailed hereinafter. By registering on the App, the User hereby undertakes to agree and abide by the Terms & Conditions detailed herein. If the User violates any of these Terms & Conditions, or otherwise violates an agreement entered into through the medium of the App, We may terminate the User’s membership, delete his/her profile and any content or information posted online by the User on the Platform or prohibit the User from using or accessing the Platform at any time in its sole discretion, with or without notice, including without limitation if We believe that User is under the age of 18 (Eighteen) years.
3. ACCEPTANCE OF TERMS AND CONDITIONS
You are advised to read and understand the said Terms & Conditions and in case You do not wish to agree to these Terms & Conditions, please refrain from using or accessing the Platform or any part thereof.
We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms & Conditions or any other terms appearing on the Platform, at any time without any prior written notice to the User. It is the User’s responsibility to review these Terms & Conditions and other terms periodically for any updates/ changes. User’s continued access or use of the App following the modification of these Terms and Conditions or such other terms will imply the acceptance by the User of the revisions. You will be subject to the policies and the Terms & Conditions in force at the time You order goods from Us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by You). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
4. YOUR ACCOUNT
If You wish to use the Platform, You are required to maintain an account on the App, as the case may be, and You will be required to furnish certain information and details, including Your name, email id, contact number and any other information deemed necessary by Us.
You are responsible for maintaining the confidentiality and security of Your account, password, activities that occur in or through Your account and for restricting access to Your computer or mobile, as the case may be, to prevent unauthorized access to Your account. You agree to accept responsibility for all activities that occur under Your account or password, computer, mobile etc. You should take all necessary steps to ensure that the password is kept confidential and secure and You should inform Us immediately if You have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
Please ensure that the details You provide to Us are true, correct, accurate and complete. Upon Us gaining knowledge of having any reasonable suspicion that the information provided by You is wrong, inaccurate or incorrect, We shall immediately terminate Your account without any notice to You in this regard and shall retain the information as became available from Your access through mobile and shall take such action as We deem fit. In the event of any changes to the information shared by You after registering Yourself on the Platform, You shall be responsible for forthwith notifying the said changes to Us. You can access and update most of the information You provided us on Your account area in the Apps/Platforms after You log-in or by writing to Us at firstname.lastname@example.org or call us at 020-68181117. The right to use this Platform is personal to the User and is not transferable to any other person or entity.
You shall at all times abide by the Terms and Conditions stated herein and any breach of these conditions may also lead to Us terminating Your account and appropriate civil and criminal remedies will be sought against You as provided under the laws of India.
6. LICENSE AND ACCESS
We grant You a limited, non-transferable and revocable, temporary license to access and use the Platform or any part thereof for availing the Services, but not to download any material from it (other than page caching) or modify it, or any portion of it, except with Our express written consent, and/or Our affiliates, as may be applicable. Any unauthorized access to the Platform (or any part thereof) or any networks, servers or computer systems connected to Platform and any attempt to modify, adapt, translate or reverse engineer any part of the Platform or re-format or frame any portion of the pages of the Platform save to the extent expressly permitted by these Terms & Conditions, is not permitted.
This license is non-transferable and does not permit any resale or commercial use of this Platform or its contents; any downloading or copying of account information for the benefit of anyone other than Your own use; or any use of data mining, robots, or similar data gathering and extraction tools. The Platform or any portion of the Platform (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without Our express written consent, and / or Our affiliates, as may be applicable. Any unauthorized use of the Platform shall terminate the permission or revoke the license granted by Us.
You are permitted to use content delivered to You through the Service only for the Service. You may not copy, reproduce, distribute, or create derivative works from this content. Further, You agree not to reverse engineer or reverse compile any of the Service technology, including but not limited to, any Java applets associated with the Service.
7. ACCOUNT AND REGISTRATION OBLIGATIONS
All Users have to register and login for placing orders on the App. You have to keep your account and registration details current and correct for communications related to your purchases from the App. By agreeing to the terms and conditions, You agree to receive promotional communication and newsletters upon registration. You can opt out either by unsubscribing in "My Account" or by contacting the customer service.
Items in Your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. All prices are listed in Rupees. "Price", as displayed, is inclusive of all taxes at the appropriate rate. Availability estimates are provided on product detail pages, depending upon the status of the item's stock with the respective seller. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As We process Your order, you will be informed by e-mail/SMS notification/IVR call or any such medium of communication, if any products you order turn out to be unavailable.
All the products listed on the App will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery.
Shipping charges if any will be communicated to You at the time of placing your order / during Your order confirmation stage.
The warranty provided on items will vary. If warranty is offered, it will be mentioned on the product details page for the item. If there is no mention of warranty on the product details page, it is not offered for that item.
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case, We will refund any payments already made by You for the order. If We suspect any fraudulent transaction by any customer or any transaction which violates the Terms & Conditions, We at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
9. RETURN AND REFUNDS
In case if any product is found damaged or not in working condition at the time of delivery of the product, or if You are not satisfied with the delivered product, You can return those products or raise a request for the replacement against the product. No return will be accepted upon delivery of the product to You and upon Your acceptance of such delivery. If You are not satisfied with the products delivered, We will take the returned product back with us subject to the products being in good, saleable condition. No returns will be accepted, nor will We be liable to make any refunds or issue any credit notes, or make any settlements with respect to products which are not in saleable condition or are damaged after delivery to You.
In case of a prepaid item/order getting returned, You will get the amount credited to Your wallet/account against the returned item/order within 15 (fifteen) working days from the raising of returns request.
In case You raise any complaint against the delivered and accepted product, we will initiate replacement of the product only upon validation of the complaint by Our customer support executives.
All rewards or cashback for Prepaid orders will be added to your account/wallet only after successful delivery.
10. YOU AGREE AND CONFIRM
That in the event that a non-delivery occurs on account of a mistake by You (i.e. wrong name or address or any other wrong information) any extra cost incurred by Us or our service partners for redelivery shall be claimed from You.
That You will use the services provided by Us, Our affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Platform.
You will provide authentic and true information in all instances where such information is requested of You. We reserve the right to confirm and validate the information and other details provided by You at any point of time. If upon confirmation Your details are found not to be true (wholly or partly), We have the right in Our sole discretion to reject the registration and debar You from using the Services and / or other affiliated websites without prior intimation whatsoever.
That You are accessing the Services available on this App and transacting at Your sole risk and are using Your best and prudent judgment before entering into any transaction through this Platform.
That the address at which delivery of the product ordered by You is to be made will be correct and proper in all respects.
That before placing an order, You will check the product description carefully. By placing an order for a product, You agree to be bound by the conditions of sale included in the item's description.
11. MONITORING OF THE PLATFORM AND YOUR ACCOUNT
We have the right and liberty to monitor the content of the Platform or any part thereof at all times which shall include information provided in Your account. The monitoring of the App / Platform is important to determine the veracity of the information provided by You and that every User remains in consonance with the Terms & Conditions provided herein. Subject to the Terms & Conditions mentioned herein, We shall also have the liberty to remove any objectionable content which is in contravention of the Terms & Conditions or any applicable laws in force in India or share such information with any governmental authority as per procedures laid down by the law for the time being in force in India.
12. SERVICE SUSPENSION
We may wish to stop providing the Services and may terminate use of it at any time without giving notice of termination to You. Unless We inform the User otherwise, upon any termination, (a) the rights and licenses granted to You in these Terms and Conditions will end; and (b) User must stop using the Platform or any part thereof forthwith. We reserve the right to suspend or cease providing any Service and shall have no liability or responsibility to the User in any manner whatsoever.
13. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms & Conditions, You are prohibited from using the Platform: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate Your use of the Service or any related website for violating any of the prohibited uses.
14. COPYRIGHT AND TRADEMARK
We, Our suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Platform. Access to this Platform does not confer and shall not be considered as conferring upon anyone any license under any of Our or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed by US. Any use of this App or its contents, including copying or storing it or them in whole or part, other than for Your own personal, non-commercial use is prohibited without permission from Us. You may not modify, distribute or re-post anything on this App for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Us, Our affiliates, Our partners or Our suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Platform. Access to this Platform does not authorize anyone to use any name, logo or mark in any manner. References on this Platform to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to You and do not in any way constitute or imply endorsement from Us, sponsorship or recommendation of the third party, information, product or service. We are not responsible for the content of any third party sites, and We do not make any representations regarding the content or accuracy of material on such sites. If You decide to link to any such third party websites, You do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Platform (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Platform for Your personal use only. No right, title or interest in any downloaded materials or software is transferred to You as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Platform or any related software. All software used on this Platform is the property of Us, our licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Platform may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Platform is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Us, one of our affiliates or by third parties who have licensed their materials to Us and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Platform is the exclusive property of Us and is also protected by Indian and international copyright laws.
15. LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES
Notwithstanding anything to the contrary contained herein, neither We nor Our affiliated companies, subsidiaries, officers, directors, employees or any related party shall have any liability to You or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these Terms & Conditions. To the maximum extent permitted by law, You waive, release, discharge and hold harmless Us, Our affiliated and subsidiary companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of Your accessing or use of the Platform / App.
As a User, You also acknowledge that We have maintained and carried out all possible checks and balances to assure the credibility of the Users as listed on the Platform. The information provided on the App is based on the information that is provided to Us by Our Users. In case the User does not disclose any information to Us, and the same is not found out at the first instance by Us,
We shall not be responsible for any claims or liabilities. We are merely an information technology platform and the User is entitled to conduct its own diligence before taking any steps to initiate the processes outlined on the Platform or any part thereof.
We do not make any representations or warranties on behalf of the accuracy of the services, third party products provided in the Platform.
We make no representations or warranties about the accuracy, reliability, completeness, current-ness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the App or that the operation of the App will be error free and/or uninterrupted. Consequently, We assume no liability whatsoever for any monetary or other damage suffered by You on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the App; and/or any interruption or errors in the operation of the App. This limitation of liability clause shall prevail over any conflicting or inconsistent provision contained in any of the documents / content comprising this Terms & Conditions. It is up to You to take precautions to ensure that whatever You select for Your use is free of such items as viruses, worms, malware, Trojan horses and other items of a destructive nature.
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both You and Us when a contract for the sale of goods by Us to You was formed.
We will not be held responsible for any delay or failure to comply with Our obligations under these conditions, if the delay or failure arises from any cause which is beyond Our reasonable control. This condition does not affect Your statutory rights.
YOUR ACCESS OR USE OF THE SERVICE AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THAT OF THIRD PARTIES) INCLUDED IN OR ACCESSIBLE FROM THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND AS TO THE SERVICE AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THAT OF THIRD PARTIES) INCLUDED IN OR ACCESSIBLE FROM THE SERVICE, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. WE FURTHER MAKE NO WARRANTY THAT: (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, OR (V) ANY ERRORS IN THE TECHNOLOGY WILL BE CORRECTED AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH OR FROM THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
YOU FURTHER AGREE THAT NEITHER WE NOR THIRD PARTY SERVICE PROVIDER NOR ANY OF THEIR AFFILIATES, ACCOUNT PROVIDERS OR ANY OF THEIR AFFILIATES WILL BE LIABLE FOR ANY HARMS, WHICH LAWYERS AND COURTS OFTEN CALL AS DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, EVEN IF COMPANY OR SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE / PLATFORM; (ii) THE COST OF GETTING SUBSTITUTE GOODS AND SERVICES, (iii) ANY PRODUCTS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO, THROUGH OR FROM THE SERVICE; (iv) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (v) STATEMENTS OR CONDUCT OF ANYONE ON THE SERVICE; EVEN IF THE PROVIDER HAS BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH DAMAGES; OR (vii) ANY OTHER MATTER RELATING TO THE SERVICE. THE MAXIMUM LIABILITY OF AGROSTAR SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU TO THE COMPANY FOR THE SERVICE.
You agree to indemnify, save, and hold Us, Our affiliates, contractors, employees, officers, directors, agents and its third party associates, licensors, and partners harmless from any and all claims, demands, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to Your access, use or misuse of the Services or of the App or Platform, any violation by You of these Terms & Conditions, or any breach of the representations, warranties, and covenants made by You herein or Your infringement of any intellectual property or other right of any person or entity, or as a result of any threatening, libelous, obscene, harassing or offensive material posted/ transmitted by You on the App. We reserve the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify Us, including rights to settle, and You agree to cooperate with Our defense and settlement of these claims. We will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Terms & Conditions.
If You breach these Terms & Conditions and We take no action, We will still be entitled to use Our rights and remedies in any other situation where You breach these conditions.
17. ADVERTISERS/ THIRD PARTY LINKS ON THE PLATFORM
We accept no responsibility for advertisements contained within the Platform or any part thereof. We have no control over and accepts no responsibility for the content of any website or mobile application to which a link from the Platform or any part thereof exists. Such linked websites and mobile applications are provided “as is” for User’s convenience only with no warranty, express or implied, for the information provided within them or the veracity thereof. We do not provide any endorsement or recommendation of any third-party website or mobile application to which the Platform or a part thereof provides a link.
18. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at Our request, You send certain specific submissions (for example contest entries) or without a request from Us, You send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), You agree that We may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that You forward to Us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that Your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that Your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than Yourself, or otherwise mislead Us or third-parties as to the origin of any comments. You are solely responsible for any comments You make and their accuracy. We take no responsibility and assume no liability for any comments posted by You or any third-party.
You are licensing to Us and Our service providers, any information, data, passwords, materials or other content (collectively, “Content”) You provide through or to the Service. Company and service provider of Company may use, modify, display, distribute and create new material using such Content to provide the Service to You. We may also use, sell, license, reproduce, distribute and disclose aggregate, non-personally identifiable information that is derived through Your use of the Service. By submitting Content, You automatically agree, or promise that the owner of such Content has expressly agreed that, without any particular time limit, and without the payment of any fees, We and Our third party service provider may use the Content for the purposes set out above. As between Us and third-party service provider, Company owns Your confidential account information.
You acknowledge that the use of the products or services is entirely based on the wisdom of the Users and neither We nor Our affiliates, contractors, employees, officers, directors, agents and its third-party associates, licensors, and partners have any liability products assistance procured by or to a registered User. You acknowledge that We will not be responsible for any claim or damage in case of use of the services or products or access of the Platform or App. We in no manner warrant or guarantee the performance of a third-party service provider that is providing services through the App, if any. You acknowledge that We in no manner guarantee that the Users have provided all the information on this App which is true and correct including his address, phone numbers etc. You acknowledge that it is Your responsibility to verify the information about the person on the Platform and We are in no manner liable if the information provided on this App is untrue or incorrect. You acknowledge that We are in no manner responsible for any claim of money in case of fraud or cheating or any other such illegal act.
20. APPLICABLE LAWS
Your use of this Platform and any Term & Conditions stated in this agreement is subject to laws of India. In case of any disputes arising out of the use of the Platform or any part thereof, Courts of Pune, Maharashtra will have exclusive jurisdiction.
Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by Us through the Platform or any part thereof. They can give their complaint/ feedback in writing or by way of an email to the following:
Name: Peeyush Uttav
Contact No.: 18003136363
The application– ‘AgroStar Saathi App’ (“App”) is licensed to ULink AgriTech Private Limited (“We”, “Us”, or “Our”, which expression shall mean and include its affiliates, successors and assigns) from ULink AgriTech Private Limited. We are committed to protecting and respecting your privacy.
THIS POLICY DESCRIBES OUR POLICIES AND PROCEDURES FOR COLLECTION, USE, STORAGE, DISCLOSURE AND PROTECTION OF ANY INFORMATION, INCLUDING, BUT NOT LIMITED TO, BUSINESS OR PERSONAL INFORMATION PROVIDED BY YOU (“YOU/R”) WHILE USING THE PRODUCTS SECTION OF THE APP.
THIS POLICY HAS BEEN DRAFTED IN ACCORDANCE WITH THE INFORMATION TECHNOLOGY ACT, 2000 AND THE DATA PROTECTION RULES AND REGULATIONS OF INDIA.
1. Information Collected
We will use the information provided by You only in accordance with the purposes described in this Policy.
We and our authorised affiliates/partners collect Your Personal Information or Non Personal Information (as hereinafter defined) when You use the Products Section of the App. Further, We collect financial information from You during the performance of Services for You. We collect information with respect to Your name, mobile number, email, address, IP Address, zip code, age, gender, occupation, Your location, device ID, Device location, other related things like crops grown, crops to check prices for, products interested in, articles and posts liked etc. In addition to the foregoing, We also access Your contacts on Your mobile phone and Your SMSs. We also gain the ability to write to the external memory on Your mobile phone. We collect all of the foregoing information in order to provide You the Services. Our cache plugins potentially store a duplicate copy of every web page on display on the App. The pages are stored locally on the system where the App is installed and are not transferred to or accessed by Our employees in any way, except as necessary in providing routine technical support if You request it. All cache files are temporary, and may easily be purged before their natural expiration, if necessary. It is up to individual site administrators to come up with their own cache expiration rules.
Except as provided herein, We do not solicit any Sensitive Information about You. However, if You share such information with Us voluntarily, We will not be liable for any actions, claims, costs, expenses or other liabilities that may arise as a consequence of such any unauthorized use or misuse of such information.
During Your use of the Products Section of the App, We may collect and process such information from You, including but not limited to the below mentioned:
(a) Personal Information:
“Personal Information” means and includes:
(a) Information that You provide to Us by filling in forms on the Website/App. This may include contact information such as name, email address, mailing address, phone number, financial information, if any, unique identifiers such as user name, account number, password and preferences information such as favourites lists, transaction history;
(b) Information that You voluntarily provide when You write directly to Us (including by e-mail and surveys);
(c) Information that You specifically provide Us access to while accepting the Terms and Conditions of use of the Products Section of the App.
(b) Non- Personal Information:
“Non-Personal Information” means and includes any information that does not reveal Your specific identity, such as, browser information, information collected through Cookies (as defined below), pixel tags and other technologies, demographic information etc. We automatically track certain information about you based upon your behaviour on our App. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users and improve our services. This information is compiled and analysed on an aggregated basis. We also collect your Internet Protocol (IP) address and the URL used by you to connect your computer to the internet, etc. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
(c) Collection of Financial SMS Information
We don’t collect, read or store your personal SMS from your inbox. We through our third party service provider collect and monitor only financial SMS sent by 6-digit alphanumeric senders from your inbox which helps us in identifying the various bank accounts that you may be holding, cash flow patterns, description and amount of the transactions undertaken by you as a user to help us perform a credit risk assessment which enables us to determine your risk profile and to provide you with the appropriate credit analysis. This process will enable you to take financial facilities from the regulated financial entities available on the Platform. This Financial SMS data also includes your historical data.
(d) Collection of Device Location and Device Information
We through our third party service provider collect and monitor the information about the location of your device to provide serviceability. We collect a list the Contacts metadata information which includes the number of contacts, count of contacts with phone number, contacts created monthly to detect the fraudulent behavior.
(e) Collection of Installed Applications
We through our third party service provider collect a list of the installed applications’ metadata information which includes the application name, package name, installed time, updated time, version name and version code of each installed application on your device to assess your credit worthiness.
2. Use of the Information
We may use the information provided by You in the following ways, viz:
Provide and improve the services offered to You through the Products Section of the App;
Conduct research and analysis to detect, prevent, mitigate and investigate fraudulent or illegal activities;
Analyse how the Products Section of the App is used, diagnose service or technical problems, maintain security;
To help You efficiently access the Products Section of the App;
Monitor aggregate metrics such as total number of viewers, visitors, traffic, and demographic patterns;
To notify You regarding your account, to troubleshoot problems with Your account, to resolve a dispute, to collect fees or monies owed, to confirm Your identity in order to ensure that You are eligible to Use the Products Section of the App;
Advertising and marketing communications;
To carry out Our obligations arising from any contracts entered into between You and Us;
To notify You about changes on the Products Section of the App;
Notify You in the event We become aware of any breach of the security of Your information and take appropriate action to the best of Our ability to remedy such a breach.
To enable Us to comply with legal and regulatory obligations;
We will use and retain Your information for such periods as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements.
3. Storage, Security and Disclosure of Information
We use reasonable safeguards to preserve the integrity and security of Your information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment. All information You provide to Us is stored on Our secure servers within India.
By submitting Your information on the Products Section of the App, you agree to the handling of Your information by Us in a manner as stated under this Policy. We will take such steps as We consider reasonably necessary to ensure that Your information is treated securely and in accordance with the Policy.
We assume no liability for any disclosure of information due to errors in transmission, unauthorised third party access or other acts of third parties, or acts or omissions beyond Our reasonable control and You agree that You will not hold Us responsible for any breach of security unless such breach has been caused as a direct result of Our gross negligence or wilful default.
In using the Products Section of the App, you accept the inherent security implications of data transmission over the internet and the world wide web cannot always be guaranteed as completely secure. Therefore, your use of the Products Section of the App will be at Your own risk.
In the event the We are merged with or acquired by another company or in case of re-organization or re-structuring of business, We and Our affiliates will share Your Personal Information, wholly or in part, with another business entity.
We will share Your information with third parties only in such manner as described below:
We may share Your information with third parties including third party service providers/agents/partners, etc. and in such an event, the third parties’ use of Your information will be bound, among other things, by this Policy. We may store information in locations outside the direct control of the Company (for instance, on servers or databases co-located with hosting providers) and Your use of the Products Section of the App shall constitute consent for the same.
We may disclose Your information, to any member of Our related or group companies including but not limited to, our subsidiaries, Our ultimate holding company and its subsidiaries, as the case may be, and Your use of the Products Section of the App shall constitute consent for the same.
4. Permissions required for using Website/App
When the Website/App is installed on your phone, a list of permissions may appear and are needed for the app to function effectively. There is no option to customize the list. The permissions that Website/App requires and the data that shall be accessed and its use is as below:
Device & App history: We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimize your buying experience etc.
Identity: This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing-free application experience.
Location: This permission enables us to give you the benefit of location specific personalized information and shopping related capabilities.
SMS: If you allow us to access your SMS, we read only OTP specific SMS to auto-fill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience and you don’t need to move out of the app to read the SMS and then enter it in the app.
WhatsApp: If you allow us to access your WhatsApp, we can send you notifications regarding order updates, customer care ticket updates and any other additional information as per capabilities supported by our WhatsApp business partner.
Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience of using our application.
Device ID & Call information: This permission is used to detect your Android ID through which we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless purchase experience.
Storage We require storage permission so that your KYC and other relevant documents can be securely downloaded and saved on your phone. You can then easily upload the correct KYC related documents for faster loan application details filling and disbursal process. This ensures that you are provided with a seamless experience while using the application.
Camera: We require the camera information permission to provide you an easy/smooth experience and to enable you to click photos of your KYC documents along with other requisite documents and upload the same on the App during your loan application journey.
5. Use of Information
By the use of the Products Section of the App, you will be able to see various products and services offered by Us, various products and services offered by our third party agents and service providers and many other services and products of Our other service partners, affiliates and group companies. You may have interest or intention of availing such services and products or a general query with respect to the products and services available on the Products Section of the App. Accordingly, you may contact us or You may make a missed call to Us, or raise a chat with Our support team, or drop a query on the Products Section of the App, or send Us emails, or fill out other forms and query requests through the Products Section of the App, and share your contact details including but not limited to phone number, location, etc., with Us. By contacting Us in anyway and by providing us your phone number and contact details, you thereby give Us the unequivocal right to:
Contact you through various mediums, including but not limited to phone calls, emails, etc. or make a phone call to You to discuss your query or request;
Contact you through phone or message notwithstanding the fact that You may have registered under the Telecom Regulatory Authority of India regulations as a fully blocked or a partially blocked customer. It is further clarified that We shall only make solicited phone calls or messages;
Share the contact details provided by You with the service provider or agent or representative available on or through the Products Section of the App who may be in a position to sufficiently answer or respond to Your query, including but not limited to third party service providers.
You also give the third party service providers/agents/affiliates available on the Products Section of the App, towards whom Your specific query/question/request is directed, to directly contact You, using the contact details shared by You with Us, on or through the Products Section of the App.
The Products Section of the App and the other service provides/affiliates/agents on the Products Section of the App shall only use the information provided by You above, for the purpose of ensuring complete provision of services to You and for the purpose of appropriately responding to Your query/question/request/concern.
We understand that Your contact details are important to You, and We shall bind the service providers/agents/affiliates that We share Your contact details with, with the same level of protection as required under the applicable laws.
6. Non- Disclosure of Information
You may choose not to provide identifiable information through the Products Section of the App, in which case You may not be allowed to access certain features / parts of the Products Section of the App. If You are a registered user, you may update, edit or correct Your account information and email preferences at any time by logging in to Your account. If You believe that any of Your information held by Us is inaccurate, you may write to Us at 'email@example.com'. We will respond to Your request within a period of 5 days. It is Your responsibility to ensure that any information You provide Us remains accurate and updated.
7. Links to Third Party Sites
The Products Section of the App may, contain links to and from the website/apps of Our partner networks, affiliates and other third parties. The inclusion of a link does not imply any endorsement by Us of the third party website/app, the website/app's provider, or the information on the third party website/app. If You follow a link to any of these websites/apps, please note that these websites /apps may be governed by their own privacy policies and We disclaim all responsibility or liability with respect to these policies or the website/apps. Please check these policies and the terms of such websites/apps before You submit any information to these websites/apps.
8. Link to third-party SDK
The App has a link to a registered third party SDK which collects data on our behalf and data is stored to a secured server to perform a credit risk assessment. We ensure that our third party service provider takes extensive security measures in order to protect your personal information against loss, misuse or alteration of the data. Our third-party service provider employs separation of environments and segregation of duties and have strict role-based access control on a documented, authorized, need-to-use basis. The stored data is protected and stored by application-level encryption. They enforce key management services to limit access to data. Furthermore, our registered third party service provider provides hosting security – they use industry-leading anti-virus, anti-malware, intrusion prevention systems, intrusion detection systems, file integrity monitoring, and application control solutions.
9. Restrictions and Liabilities
We are liable only for any recommendations made by Our authorised person through the App.
We are not liable for any off label recommendations posted by any third party (including fellow farmers, people from any other company or non-authorised person from Us).
The use of any product by You other than recommended by Us through the App/call centre of the Company, it will be at Your own cost and responsibility.
The Products Section of the App is currently free of cost but normal data charges will apply for using internet on Your phone.
10. Severability and Exclusion
We have taken every effort to ensure that this Policy adheres with the applicable laws. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy. This Policy does not apply to any information other than the information collected by Us through the Products Section of the App. This Policy shall be inapplicable to any unsolicited information You provide Us through this Products Section of the App or through any other means. This includes, but is not limited to, information posted in any public areas of the Products Section of the App. All unsolicited information shall be deemed to be non-confidential and the Company shall be free to use and/ or disclose such unsolicited information without any limitations.
11. Governing Law and Dispute Resolution
This Policy shall be governed by and construed in accordance with the laws of the Republic of India. The courts at Pune, India shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.
12. No Waiver
The rights and remedies of available under this Policy may be exercised as often as necessary and are cumulative and not exclusive of rights or remedies provided by law. It may be waived only in writing. Delay in exercising or non-exercise of any such right or remedy does not constitute a waiver of that right or remedy, or any other right or remedy.
13. Changes to the Policy
We may update this Policy from time to time. If We make any material changes, we may notify You by e-mail (sent to the e-mail address specified in Your account) or by means of a notice on the Products Section of the App prior to the change becoming effective. We encourage You to periodically review the Policy for the latest information on Our privacy practices.
Please address Your grievances, feedback or questions, without limitation, with respect to the collection, processing, usage, disclosure, security of Your information in writing to Us at firstname.lastname@example.org. You can always withdraw Your consent for usage, processing of Your information by Us by writing to Us at the email address mentioned above.